• Item[s] must meet the Eligible For Return criteria.
• Please check the Eligible For Return criteria and email hello@jovie.com.au with the subject line RETURN + your order number to request a Return Form.
• If you are an international customer, we will need to process your return manually. Please email your request to hello@jovie.com.au and one of our customer care team members will assist you.

• All full priced item[s] and item[s] purchased with a welcome code or birthday discount code ie WELCOME10 are eligible to return for refund or store credit.
• Sale item[s], item[s] purchased using a promotional code ie SALE10, item[s] purchased during a promotional period ie sitewide sale or items purchased with a gift card, are eligible to return for a store credit only.
• Final sale item[s] are strictly not eligible for return or exchange.
• Item[s] must be returned within 14 days of receipt of the date of delivery showing on the Australia Post website. 
• Item[s] must be unworn, unwashed, in their original condition with tags attached [with no make up marks on any clothing – please be careful of this when trying on your garment]
• Item[s] must be approved for return by Jovie Customer Care Team

Unfortunately, we are unable to facilitate exchanges. We recommend purchasing the new size you need online promptly, as our items sell out quickly. To ensure the best fit, please check our size charts before ordering. Our support team is here to help via email, or phone, so don’t hesitate to reach out to us at hello@jovie.com.au for any further assistance.

You can also view our size charts before placing an order, and feel free to contact us for any further assistance.

To return item[s] via post, please make sure the original packaging is undamaged. Satchels can be purchased at the Post Office. Alternatively, the original mailer can be turned inside out and reused.

The customer is responsible in paying the return postage of the item[s] back to Jovie Head Office following the approval of your return. 

We strongly recommend keeping your return postage tracking number until your return or exchange has been processed.

• Sale item[s], item[s] purchased using a promotional code ie SALE10, or item[s] purchased during a promotional period ie a sitewide sale, are eligible to return for a store credit ONLY.
• Final sale item[s] are strictly not eligible for return or exchange

Please allow 5-7 business days for your refund or store credit to be processed once we receive it.

Refunds can take up to 14 business days to land in the original account used for purchase.

Once processed, any store credit is sent instantly to your nominated email address.

We strongly recommend keeping your return postage tracking number until your return or exchange has been processed.

If you are an international customer, we will need to process your return manually. Please email your request to hello@jovie.com.au and our customer care team will assist you.

If you need further assistance, please Contact Us and our customer care team will support you.