Have a look at our Sweater Size Guide which will point you in the right direction.

Welcome to Jovie! To receive your exclusive mystery code, simply join our Jovie Community. Scroll to the bottom of our homepage, and you'll find the sign-up option. After you enter your email address and join, we'll send your discount code directly to your inbox. Enjoy shopping with your savings!

Unfortunately, we are unable to facilitate exchanges. We recommend purchasing the new size you need online promptly, as our items sell out quickly. To ensure the best fit, please check our size charts before ordering. These can be found on each product page.

Our support team is here to help, so don’t hesitate to reach out to us via the contact form or at hello@jovie.com.au for any further assistance.

Our size charts show measurements with the garment laid flat. For any additional sizing information, our customer care team is happy to assist. Contact us via email at hello@jovie.com.au or via the contact form and we will be happy to help!

Yes, all our crew neckline sweaters have a relaxed, oversized fit. Our Sweaters have a unique size chart available on the product description for your convenience. If you have fit questions, feel free to reach out!

For an oversized look, stick to your usual size. If you prefer a more standard fit, consider sizing down by 1 or 2 sizes based on your preference. Check out our sweater sizing video for more guidance!

We recommend washing your Jovie items on a cold, gentle/hand wash cycle and letting them air dry (no tumble drying!). Always check the care label, especially for sweaters with metallic prints, as they may have specific care instructions to ensure longevity.

Although we don’t have a Jovie store, we partner with top retailers across Australia. Contact us at hello@jovie.com.au for a list of stockists near you. We also hold pop-up sales and private appointments at our Mornington warehouse. Follow us on social media and subscribe to our newsletter for updates!

We strive to accommodate order changes if possible. However, it’s important to double-check your order before completing payment. Our warehouse aim to process orders within 24 business hours so whilst we would love to accommodate changes we cannot promise that we will get to your request before the order has been packed and sent.

When you apply a discount code [example SAVE10] to your order this will classify your order as a SALE item, which means it is eligible for a Credit Note only, it will not be eligible for a refund.

A purchase made using your Welcome Discount Code [example WELCOME10] is eligible to return for a refund.

For further detail, please review our returns policy here.