Item(s) must meet our Eligible For Return criteria. You can view the criteria and lodge your return easily via our Returns Portal. If you're an international customer, no worries — our customer care team will happily assist you. Just email hello@jovie.com.au with the subject line RETURN + your order number, and we’ll take care of the rest.

• All full priced items and items purchased with a welcome code are eligible to return for refund or store credit.
• All items purchased at Full Price are eligible for a Full Refund, Store Credit or Exchange. 
• Welcome Code: If you buy a full-price item using a welcome code, you are eligible for a full refund, Store Credit or Exchange under our standard returns policy.
• Bundle Deals: If you buy as part of a bundle deal, you can return for a Store Credit
• Sitewide Sales + Promotional Purchases: Anything bought during a sitewide sale or using a Promotional Code is considered Final Sale — no returns, exchanges, or store credits are permitted. 
• Final sale item[s] are strictly not eligible for return or exchange.
• Item[s] must be returned within 14 days of receipt of the date of delivery showing on the Australia Post website. 
• Item[s] must be unworn, unwashed, in their original condition with tags attached [with no make up marks on any clothing – please be careful of this when trying on your garment]

Good news — we now offer exchanges on full-price items!

You can easily initiate your return or exchange by clicking the link on our Returns page.

Please note, exchanges are available for full-price items only. To avoid missing out on your preferred size or style, we recommend checking our size charts on each product page before ordering.

Our friendly support team are always here to help — reach out anytime via our contact form or at hello@jovie.com.au for assistance.

You can also view our size charts before placing an order, and feel free to contact us for any further assistance.

To return item[s] via post, please make sure the original packaging is undamaged. Satchels can be purchased at the Post Office. Alternatively, the original mailer can be turned inside out and reused.

The customer is responsible in paying the return postage of the item[s] back to Jovie Head Office following the approval of your return. 

For exchanges, customers cover the cost of sending the item back to us, and we’ll happily cover the return shipping for your new item — one exchange per order.

We strongly recommend keeping your return postage tracking number until your return or exchange has been processed.

• Sale item[s], are eligible to return for a store credit ONLY.
• Final sale item[s] are strictly not eligible for return or exchange

• An item bought using a sitewide discount code (e.g. 20% OFF code).
• An item bought during a promotion period (like “Spend & Save” events, or limited-time offers).
• Anything discounted other than sale, Final Sale or bundle deals.

Please allow 5–7 business days for your refund or store credit to be processed once we receive your return.

Refunds can take up to 14 business days to appear in the original account used for purchase.

If you’ve opted for a store credit, it will be sent instantly to your nominated email address as soon as it’s processed. Be sure to check your junk or spam folder just in case it lands there!

We strongly recommend holding onto your return postage tracking number until your return or exchange has been fully processed.

If you are an international customer, we will need to process your return manually. Please email your request to hello@jovie.com.au and our customer care team will assist you.

If you need further assistance, please Contact Us and our customer care team will support you.